Case Study: WHO GOARN

About the organisation

Go on, you say… It’s who? GOARN, or the Global Outbreak Alert and Response Network, is like a worldwide team of health experts from the World Health Organisation (WHO) who jump into action when there’s a big health emergency. They work with over 300 groups globally, with 76 in the Western Pacific Region, to spot, assess, and tackle serious health crises, like SARS, bird flu, and COVID-19. Since 2003, they’ve been on the front lines of various outbreaks, sending 72 experts on 89 missions during the COVID-19 pandemic alone. WHO helps them train and get ready for action, making sure they’re all on the same page when it comes to dealing with emergencies.

The need


In response to the global pandemic, we collaborated with epidemiologists to develop eLearning modules for the World Health Organization’s Global Outbreak Alert and Response Network (GOARN), aimed at enhancing contact tracing workforce capacity.


The learning solution


Partnering with epidemiologists from Australia MAE and Canada FEP, we designed and developed three modules:


Introduction to Contact Tracing: Refreshing principles and strategies.


Social Determinants, Culture, and Contact Tracing: Emphasizing considerations for vulnerable populations, cultural aspects, and effective communication.


Mental Health and Well-being for Contact Tracers: Focusing on psychosocial support and stress management.


The outcome


Initially created in English, the modules were later translated into multiple languages and made accessible to ensure broader reach and impact in the global fight against COVID-19.

The team

Naomi: Senior Instructional Designer

Bianca: Director, Lead Instructional Designer

Olivia: Senior Instructional Designer