Terms & conditions

Website terms and conditions

Please read these terms and conditions carefully before using this website.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern hungryminds.com.au’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to BRS Learning Pty Ltd (ABN 50 129 153 680), trading as Hungry Minds Learning, and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

Amendment of terms

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and hungryminds.com.au rights and obligations to each other.

Limitation of liability

It is an essential pre-condition to you using our website that you agree and accept that hungryminds.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Competition and consumer act

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), hungryminds.com.au’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.

Delivery of goods

Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of hungryminds.com.au.

Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.

Returns and refunds

hungryminds.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please notify us within 30 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of hungryminds.com.au.

Links to other websites

hungryminds.com.au may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between hungryminds.com.au and the owners of those websites. hungryminds.com.au takes no responsibility for any of the content found on the linked websites.

hungryminds.com.au’s website may contain information or advertisements provided by third parties for which hungryminds.com.au accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

Disclaimer

To the fullest extent permitted by law, hungryminds.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. hungryminds.com.au gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

Where your organisation is subject to regulatory restrictions, compliance and similar for training, branding or marketing BRS Learning Pty Ltd, trading as Hungry Minds Learning, takes no responsibility for breaches or conflicts. BRS Learning Pty Ltd recommends clients seek legal advice before using material or acting on advice given by BRS Learning Pty Ltd.

It is your sole responsibility and not the responsibility of hungryminds.com.au to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

Your privacy

At hungryminds.com.au, we are committed to protecting your privacy. We use the information we collect about you to maximise the services that we provide to you. hungryminds.com.au respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. When you engage us for a project, the AI tools we use may process some of your material, including on servers outside Australia. Clause 13 of our eLearning and consulting terms below explains how. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. hungryminds.com.au’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data hungryminds.com.au collects is secured against unauthorised use or access. Credit card information is not stored by us on our servers.

Third parties

hungryminds.com.au does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.

Disclose your information

hungryminds.com.au may be required, in certain circumstances, to disclose information in good faith and where hungryminds.com.au is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.

Exclusion of competitors

If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of hungryminds.com.au. hungryminds.com.au expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then hungryminds.com.au will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. hungryminds.com.au reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.

Copyright, trademark and restriction of use

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

hungryminds.com.au expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Whole agreement

These terms and conditions represent the whole agreement between you and hungryminds.com.au concerning your use and access to hungryminds.com.au’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

Exclusion of unenforceable terms

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

Education and training programs (including eLearning programs offered)

By using our services, you agree that hungryminds.com.au is not to be held liable for any decisions you make based on any of our services or guidance and any consequences, as a result, are your own. Under no circumstances can you hold hungryminds.com.au liable for any actions you take nor can you hold us or any of our employees liable for any loss or costs incurred by you as a result of any guidance, advice, coaching, materials or techniques used or provided by hungryminds.com.au. All our information on both the website and in consultations is intended to assist you and does not in any way, nor is it intended to substitute professional, financial or legal advice. Results are not guaranteed and hungryminds.com.au takes no responsibility for your actions, choices or decisions.

Additional terms & conditions are applicable to Instructional Design Courses. These can be reviewed in the course licence agreement.

Jurisdiction

This agreement and this website are subject to the laws of Victoria and Australia. If there is a dispute between you and hungryminds.com.au that results in litigation then you must submit to the jurisdiction of the courts of Victoria.

General eLearning and consulting terms and conditions

These terms apply to all eLearning, face-to-face, virtual and consulting work, unless your proposal or a signed agreement says otherwise. Where they differ, your proposal or signed agreement applies. “We”, “our” and “us” mean BRS Learning Pty Ltd trading as Hungry Minds Learning. “You” and “client” mean the organisation engaging our services.

1. Rounds of review

We allow up to three rounds of edits per deliverable. If more rounds are needed, we’ll flag it and discuss any impact on time or cost. We won’t bill extra edits without your written approval.

2. Source content, inclusions + duration

Three things set our price: how complete your content is, how ambitious the finished product needs to be, and how long the learning runs. Your proposal confirms all three, and they shape the scope, timeline and cost.

• Source content (1, 2 or 3). At level 1, your content is ready to build, with clear outcomes, defined blocks and a locked flow, so our job is execution. Level 2 content is solid and needs adapting: strong existing materials for us to translate, update or reshape. At level 3, you bring inputs and ideas rather than a finished course, so our job is design and development.
• Inclusions (A, B or C). Level A is our standard build: high-quality core deliverables with strong design, interactivity and polish. B adds an agreed allowance for extras such as voiceover, animation, branching or workbooks. C is fully bespoke. It builds on A and B with a larger allowance for premium production. That covers bespoke illustration, deep branching, complex simulations and full implementation support.
• Duration. For eLearning, this is the approximate seat time, scoped in blocks of about 15, 30 or 60 minutes. For face-to-face or virtual learning, it’s the session or program length. Longer learning takes more effort to design, develop and refine.

Your levels and duration are stated on the Investment page of your proposal. By approving it, you confirm that your source content matches the agreed level and that the scope matches the agreed inclusions and duration. If what you provide turns out noticeably different, we’ll flag it early and outline a variation for your approval before we go further. If you’re not sure which level fits, talk to us.

3. Scope, changes + variations

We may adjust a quote if the assumptions behind it turn out to be incorrect or things change. Work outside the original scope is not included in the original fee. That includes changes to content, flow, structure or delivery after the High Level Design. It also covers extra review rounds and presentations, rework caused by delays or a change of direction, and requests not agreed in scope. We’ll work in good faith to keep variations to a minimum, and extra work is charged at the hourly rates in your proposal. We won’t bill extras without your written approval.

4. Delays, holds + consultant time

Projects don’t always run to schedule. When things run late or pause on your side, we’ll do our best to reallocate our team so you’re not out of pocket. If we’ve booked a consultant and they can’t work because feedback or decisions haven’t arrived when expected, we may still charge for that time. If your project is delayed, paused or extended by more than one month, we may also charge a holding and recommencement fee. The fee is up to 10% of the total project value (plus GST) for each month. We’ll always work in good faith to avoid these fees.

5. Our rates

Our hourly rates for Directors, Partners and Strategists, Senior Consultants and Consultants are set out in your proposal, ex GST.

6. Source material + copyright

You confirm that you own, or have permission to supply, any material you give us, including images, video, copy and other assets. You indemnify us against any issues arising from our use of that material.

7. Authoring tools + design constraints

We mainly use Articulate 360, Chameleon, Microsoft Office, HTML and iORAD. Each tool has its own limitations, and we’ll always tell you if a design request isn’t technically possible.

8. LMS + hosting

Hosting, LMS setup and platform licences (for example Articulate 360, LearnWorlds or iORAD) are not included unless your proposal says so.

9. Payment schedule

We invoice 50% on acceptance, 25% at about 75% completion, and the final 25% within 14 days of practical completion. Evaluation phases, where included, are invoiced in advance. Invoices are payable within 30 days unless your proposal says otherwise.

10. SMEs + access

To deliver quality work, we may need reasonable access to your subject matter experts (SMEs). We assume your SMEs will be available, responsive and professional. If they aren’t, timelines and costs may shift.

11. Travel + remote work

Unless your proposal says otherwise, we work remotely, with consultants across Australia using video conferencing as required. If travel is required or requested, we charge it at cost plus 10%, and we’ll confirm it with you before booking anything.

12. Cancellations

If you cancel after acceptance, we may charge for work completed to date, committed consultant time and any non-refundable third-party costs.

13. Use of AI

Our consultants design your project. They set the learning architecture, choose the modality mix and decide what your audience will respond to. They make the judgement calls that come from two decades of doing this work.

AI is a tool inside that design. It helps with drafting, structuring, formatting and production, so our people put their time into the thinking rather than the typing. Our consultants write the prompts, review every output and edit it themselves. AI does not make design decisions.

How we check AI work

Every AI step follows our own learning design playbooks and quality rubric. We built the rubric from our own best practice and established learning science. It draws on Sweller’s cognitive load theory, Bjork’s desirable difficulties, Knowles’ adult learning principles, Mayer’s multimedia principles and the WCAG accessibility guidelines. It assesses twelve criteria against a four-level standard, weighted toward learning outcomes, practice and application, and transfer to the job. Part of that assessment is AI-assisted, and a consultant reads every result. A Hungry Minds consultant approves every deliverable before it reaches you.

When a deliverable draws on your source material, such as a policy or procedure, we also:

• quote your wording exactly and check each extract against the clause it comes from
• compare each draft with your source to confirm nothing has been dropped, added or changed
• check the finished build against the approved storyboard, word for word
• keep the wording you sign off fixed through the build.

The tools we use

• Claude Enterprise (Anthropic). Our main AI tool, set up with the Hungry Minds brain: our learning design method, playbooks, templates and quality rubric. We use it to draft concepts, storyboards, scenarios and feedback, to check drafts against our rubric, and to write the code for custom interactions.
• ChatGPT Enterprise (OpenAI). Available to our team for the same drafting tasks.
• Articulate 360 and Rise 360 (Articulate). Rise’s built-in AI Assistant, which runs on OpenAI’s models, lets us import an approved storyboard as Rise blocks word for word.
• Adobe Firefly (Adobe) and Google Gemini (Google). We create images such as character illustrations in these tools. Our prompts describe the scene or character only and never include your information.
• Vyond and AI avatar tools. AI-assisted animation and avatar video, when your proposal includes them as extras.
• Microsoft 365 (Microsoft). We meet in Teams, use Teams transcription when we record a meeting, and keep your files in our OneDrive and SharePoint.

If we want to use an AI tool on your project that isn’t listed here, we’ll tell you first.

Your content and your data

• Training. Under our agreements with Anthropic and OpenAI, your content is not used to train their AI models and is not shared with other customers. Articulate and Adobe say they don’t train generative AI on customer content, though Articulate may use de-identified data to improve its services.
• Location. Most of these AI tools store and process data outside Australia, mainly in the United States. We keep our project files and meeting records in Microsoft 365, which stores our data in Australia.
• Only what’s needed. We put only the material a task needs into an AI tool. Please don’t send us personal information about your learners or customers unless the project needs it.
• Deletion. At the end of your project, we’ll delete your material from our systems if you ask. Some providers keep deleted data for a set period, and longer where the law or their safety rules require it. Anthropic, for example, removes deleted chats within 30 days.

Marks on AI-generated content

Since 2 August 2026, the EU AI Act has required AI providers to mark generated content so a machine can identify it. Anthropic applies this worldwide. Text from supported Claude models carries an invisible watermark, and image files Claude generates carry signed provenance metadata under the C2PA standard. Images made with Google and Adobe tools carry similar content credentials, and Google adds its own invisible SynthID watermark. These marks may be present in draft and final materials.

Anthropic states that its marks show only that Claude processed the content and carry no information about the user, their organisation or their chats. Content credentials from other tools name the tool and can record how the file was edited. A mark says nothing about who authored the underlying ideas or subject matter. It does not affect the ownership set out in clause 14 or your right to use, edit or publish the materials.

Working without AI

If your organisation needs materials produced without AI assistance, tell us before we quote, as it may change the development cost.

14. IP + ownership

Once your final invoice is paid, you own the finished learning materials. That includes all SCORM or native packages, Word documents, slide decks and source files. Anything we bring to the project stays ours, including templates, design tools, frameworks and methods developed over time. You may use these as part of the materials we created for you, with no further fee. You may not resell, repackage or publish them separately from those materials.

15. Compliance responsibility

If your organisation is subject to legal or regulatory training requirements, you’re responsible for making sure the materials meet them. If in doubt, get legal advice before you publish or use them.

Questions about any of these terms? Call us on 1300 162 393 or email [email protected].

As a business who enjoys the privilege of living and working in this beautiful country, we pay respect to our First Nations Peoples and acknowledge their Elders, past and present.