To keep things fair, transparent, and easy for everyone, we’ve prepared a set of working terms. They’re designed to respect your time, energy, and goals, while doing the same for ours. No legal fluff. No surprises. Just clear ways of working that help us get good stuff done, together.
And just so you know, it goes both ways. We’ve got a Customer Service Promise that sets out what you can expect from us. We’re accountable and we back it with a $500 donation to a charity of your choice if we don’t deliver.
1. Rounds of Review
We allow up to three rounds of edits per deliverable:
If additional review rounds are needed, we’ll flag that and discuss any impacts on time or cost. We won’t bill extra edits without written approval.
2. Source Content, Inclusions + Duration
Our pricing is based on three things: the quality and completeness of the content you provide us (Source Content Level), how ambitious the finished product needs to be (Inclusions Level), and how long the learning needs to be (Duration). These are confirmed in the proposal and directly shape scope, timeline, and cost.
Source Content — 1, 2, or 3.
Level 1. Ready to build. You hand us structured, complete content — clear learning outcomes, defined slides or blocks, locked flow. Our job is execution.
Level 2. Solid, needs adaptation. You have strong existing materials — facilitator guides, workbooks, legacy courses — that need translating, updating, or reshaping for a new format or audience. Our job is adaptation.
Level 3. Conceptual or incomplete. You bring inputs and ideas, not a finished course. Reports, policies, SME access, or a rough brief. Our job is design and development.
Inclusions — A, B, or C.
Level A. Standard build. High-quality core deliverables with strong design, interactivity, and polish. No unnecessary extras.
Level B. Standard plus selected upgrades. Everything in A, plus an agreed allowance for extras — things like human voiceover, custom animation, branching scenarios, or workbooks for eLearning; or detailed facilitator guides, job aids, light video, or learning campaign assets for face-to-face programs.
Level C. Fully bespoke. Everything in A and B, plus a larger allowance for premium production — sophisticated animation, bespoke illustration, deep branching, or game-based elements for eLearning; or rich case study videos, complex simulations, full implementation support, or train-the-trainer facilitation for face-to-face and blended programs.
Duration — how long is the learning?
For eLearning, this is the approximate seat time — typically scoped in blocks of circa 15, 30, or 60 minutes. Seat time is calculated by dividing the total word count by an average reading speed of 220 words per minute, then adding the duration of any videos and a realistic allowance for interactions, reflections, and embedded activities. For face-to-face or virtual delivery, it’s the length of the session or program — half day, full day, multi-day, or longer.
Longer learning takes more effort to design, develop, and refine. Duration is agreed upfront and directly affects cost.
What this means for your project.
The Source Content Level, Inclusions Level, and Duration for your project are stated on the Investment page of this proposal. By approving, you confirm that the source content you’ll provide aligns with the agreed level, and the scope of work matches the agreed inclusions and duration.
If the content you provide turns out to be noticeably different from what was agreed — for example, content assumed as Level 1 arrives as Level 3, you’d like inclusions beyond the agreed level, or the learning needs to be significantly longer than scoped — we’ll flag it early and outline a variation for your approval before proceeding. No surprises.
If you’re not sure which level fits, talk to us. We’d rather get this right upfront than sort it out mid-project.
3. Scope, Changes + Variations
We reserve the right to adjust this quote if any of the assumptions used to build it turn out to be incorrect or things change.
Work outside the original scope, like changes to content, flow, structure, or delivery after a
High-Level Design, Alpha, Beta or Omega drafts, is not included in the original fee. This also applies to:
We’ll work in good faith to minimise any variations, but if extra work is required, it’ll be charged at our standard hourly rates. We won’t bill extras without written approval.
4. Delays, Holds + Consultant Time
We know projects don’t always run to schedule. When things run late or pause on your end, we’ll do our best to reallocate our team so you’re not out of pocket. That said, if we’ve booked a consultant to work on your project and they can’t, because feedback, input, or decisions haven’t landed when expected you may still be charged for that time. Why? Because we’ve committed time and people to your work. If we can’t reassign them on short notice, we still need to pay them.
If your project is delayed, paused, or extended by more than one month, we may also charge a holding and recommencement fee of up to 10% of the total project value (plus GST) per month, invoiced monthly. This covers the cost of keeping your project active in our pipeline and getting the team back on deck when you’re ready.
We’re not trying to be rigid, we’ll always work in good faith to avoid these fees. But this helps protect the time, energy, and focus we’ve committed to your work.
5. Our Rates (2026)
6. Source Material + Copyright
Any material you supply to us—images, video, copy, assets—must be free from copyright restrictions. You indemnify us against any issues that arise from use of supplied content.
7. Authoring Tools + Design Constraints
We primarily use Articulate 360, Chameleon, MS Office and IORAD. These tools come with their own limitations—we’ll always let you know if a design request isn’t technically possible.
8. LMS + Hosting
Hosting costs, LMS setup, or platform licensing (e.g. Rise360, Talent LMS, LearnWorlds) are not included in this quote unless stated.
9. Payment Schedule
30 days terms unless otherwise stated
10. SMEs + Access
To deliver quality work, we may need reasonable access to your Subject Matter Experts (SMEs). We assume your SMEs will be available, responsive, and professional. If they’re not, timelines (and costs) may shift.
11. Travel + Remote Work
All work is delivered remotely. If travel is required or requested, we charge at cost + 10%. We’ll confirm and agree this with you before booking anything.
12. Use of AI
We sometimes use custom Hungry Minds AI to support writing, analysis, structure, and review, but always as a tool, not a replacement for expertise.
We use a secure, enterprise grade versions of ChatGPT and Claude. Anything we enter into the platform stays within Hungry Minds. It is not used to train AI models and can’t be accessed by OpenAI, Claude or any third parties.
All content is reviewed by a human before it reaches you.
13. IP + Ownership
Once your final invoice is paid, you own the finished learning materials including all SCORM packages, Word docs, slide decks, and source files etc.
What stays ours: anything we brought into the project, like templates, design tools, frameworks, or methods we’ve developed over time, remains our intellectual property.
You’re welcome to use these as part of the materials we’ve created for you, but not to resell, repackage, or publish them outside your organisation.
This keeps it fair and respectful for both sides.
14. Cancellations
If you cancel the project after it’s been accepted, we may charge for:
15. Compliance Responsibility
If your organisation is subject to legal or regulatory training requirements, you’re responsible for ensuring the materials meet those needs. If in doubt, get legal advice before publishing or use.