To keep things fair, transparent, and easy for everyone, we’ve prepared a set of working terms. They’re designed to respect your time, energy, and goals, while doing the same for ours. No legal fluff. No surprises. Just clear ways of working that help us get good stuff done, together.

And just so you know, it goes both ways. We’ve got a Customer Service Promise that sets out what you can expect from us. We’re accountable and we back it with a $500 donation to a charity of your choice if we don’t deliver.

1. Rounds of Review

We allow up to three rounds of edits per deliverable:

Alpha: first draft
Beta: feedback round
Omega: final tidy-up

If additional review rounds are needed, we’ll flag that and discuss any impacts on time or cost. We won’t bill extra edits without written approval.

2. Scope, Changes + Variations

We reserve the right to adjust this quote if any of the assumptions used to build it turn out to be incorrect or things change.

Work outside the original scope, like changes to content, flow, structure, or delivery after a High-Level Design, Alpha, Beta or Omega drafts, is not included in the original fee. This also applies to:

Additional review rounds
Extra presentations or walkthroughs
Rework due to delays or shifting direction
Meetings or work requests not agreed in scope

We’ll work in good faith to minimise any variations, but if extra work is required, it’ll be charged at our standard hourly rates. We won’t bill extra s without written approval.

3. Delays, Holds + Consultant Time

We know projects don’t always run to schedule. When things run late or pause on your end, we’ll do our best to reallocate our team so you’re not out of pocket.

That said, if we’ve booked a consultant to work on your project and they can’t, because feedback, input, or decisions haven’t landed when expected you may still be charged for that time. Why? Because we’ve committed time and people to your work. If we can’t reassign them on short notice, we still need to pay them.

If your project is delayed, paused, or extended by more than one month, we may also charge a holding and recommencement fee of up to 10% of the total project value (plus GST) per month, invoiced monthly. This covers the cost of keeping your project active in our pipeline and getting the team back on deck when you’re ready.

We’re not trying to be rigid, we’ll always work in good faith to avoid these fees. But this helps protect the time, energy, and focus we’ve committed to your work.

4. Our Rates

Directors / Partners / Strategists : $300/hr (ex. GST)
Senior Consultants: $220/hr (ex. GST)
Consultants: $190/hr (ex. GST)

All rates are subject to change.

5. Source Material + Copyright

Any material you supply to us—images, video, copy, assets—must be free from copyright restrictions. You indemnify us against any issues that arise from use of supplied content.

6. Authoring Tools + Design Constraints

We primarily use Articulate 360, Chameleon, MS Office and IORAD. These tools come with their own limitations—we’ll always let you know if a design request isn’t technically possible.

7. LMS + Hosting

Hosting costs, LMS setup, or platform licensing (e.g. Rise360, Talent LMS, LearnWorlds) are not included in this quote unless stated.

8. Standard Payment Schedule

Unless we agree otherwise our standard terms are

•50% on acceptance

•25% at approx. 75% completion

•25% within 14 days of practical completion

•Evaluation phases (if applicable) are invoiced in advance

30 days terms unless otherwise stated

9. SMEs + Access

To deliver quality work, we may need reasonable access to your Subject Matter Experts (SMEs). We assume your SMEs will be available, responsive, and professional. If they’re not, timelines (and costs) may shift.

10. Travel + Remote Work

All work is delivered remotely. If travel is required or requested, we charge at cost + 10%. We’ll confirm and agree this with you before booking anything.

11. Use of AI

We sometimes use custom Hungry Minds AI to support writing, analysis, structure, and review, but always as a tool, not a replacement for expertise.

We use a secure, enterprise grade version of ChatGPT. Anything we enter into the platform stays within Hungry Minds it’s not used to train AI models and can’t be accessed by OpenAI or any third parties.

All content is reviewed by a human before it reaches you.

12. IP + Ownership

Once your final invoice is paid, you own the finished learning materials including all SCORM packages, Word docs, slide decks, and source files etc.

What stays ours: anything we brought into the project, like templates, design tools, frameworks, or methods we’ve developed over time—remains our intellectual property.

You’re welcome to use these as part of the materials we’ve created for you, but not to resell, repackage, or publish them outside your organisation.

This keeps it fair and respectful for both sides.

13. Cancellations

If you cancel the project after it’s been accepted, we may charge for:

Work completed to date
Committed consultant time
Any non-refundable third-party costs

14. Compliance Responsibility

If your organisation is subject to legal or regulatory training requirements, you’re responsible for ensuring the materials meet those needs. If in doubt, get legal advice before publishing or use.