Software training

We don’t do cookie-cutter click-throughs. Our eLearning is alive – built with story-led scenarios, polished visuals, and interactive challenges that make people think. More importantly, it gives learners the insights, skills, and tools to actually change behaviour, not just finish a module and forget it.

We design training for a wide range of systems, including:

• Enterprise Resource Planning (ERP) systems like SAP

• Project and asset management platforms

• Claims and case management systems

• WHS and compliance reporting tools

• Sales, CRM, and customer service platforms

• Data collection, analytics, and dashboard tools

• Government portals and online application processes

• Custom-built software and mobile apps

Yes. We’ve supported system implementations and updates across health, government, utilities, not-for-profits and education. Our support includes:

• Pre-launch communication and learner engagement
• System walkthroughs and process training
• Quick-reference guides and cheat sheets
• On-the-job tools like tooltips, job aids, and help cards
• Train-the-trainer toolkits and facilitator resources

We help teams build confidence quickly, reducing disruption and supporting smoother adoption.

Yes. We can audit your current training and help improve clarity, structure and learner engagement. Depending on your needs, we might:

• Review and rewrite existing modules

• Add interactivity, graphics, or branching scenarios

• Break content into digestible formats

• Align training with current workflows and learner needs

• Refresh the visual design for better impact

We’ll bring a fresh set of eyes and practical ideas to make your software learning more effective.

We don’t start with a format – we start with your people, your software, and how the two interact day to day. Then we design a delivery approach that fits.

We consider:

• Who the learners are, where they work, and how they learn best

• The complexity of the system and what tasks users need to complete

• Time available for training and how much support they’ll need post-launch

• Existing training channels, LMS or platforms in use

From there, we might deliver software training through a mix of formats, such as:

• Interactive eLearning using Rise, Storyline or Chameleon Creator

• Visual walkthroughs and click-through demos

• Facilitated sessions (in-person or virtual), with tailored session plans

• Microlearning for mobile or field-based teams

• Job aids, quick-reference guides and cheat sheets

• Tooltips and help cards built into the system

• Train-the-trainer kits for your internal team

We’ll also hand over editable files and can train your team to make updates down the track.

Definitely. Different users interact with the same system in very different ways, so we design learning around what each group actually needs to do.

We start by mapping your audiences and their workflows. Then we design targeted learning for each group, rather than forcing everyone through the same content.

That typically includes:

• Audience and role analysis to understand tasks, risks and decision points

• Task-based learning paths for different user groups, such as frontline staff, supervisors, admins or specialists

• Role-specific scenarios and examples that reflect how each group uses the system

• Tailored depth of content, so learners see what’s relevant to them and skip what isn’t

• Different delivery approaches for different users, for example short visual guides for frontline teams and deeper walkthroughs for power users

The result is training that feels relevant, efficient and useful, because each learner sees content designed for how they actually use the system.

We design with empathy and clarity, making sure training builds confidence, not confusion. That means breaking things down, guiding learners step by step, and providing the right help at the right time.

Here’s how we support system adoption for all confidence levels:

• Start simple – We focus on the key tasks users need to do first, then build on that once they’re up to speed.

• Use plain language and visuals – Clear, jargon-free explanations with screenshots, diagrams or animations help bring the system to life.

• Offer practice opportunities – Learners can explore in a safe environment before going live, with guided demos, simulations, or sandbox environments.

• Provide job aids – Quick-reference guides, cheat sheets, and tip cards are designed to be used on the job, not just in training.

• Make support easy to access – We include built-in help (like tooltips and ‘how to’ popups) and create resources users can come back to later.

• Design for different formats – For learners in field-based or frontline roles, we keep modules short, mobile-friendly and visual, or deliver through coaching, toolbox talks or buddy systems.

Our goal is to make every learner feel ready to click, navigate, and use your systems with confidence.