Health and community

Our affiliate partners, Learning Labs, collaborate closely with clients to develop a comprehensive learning strategy. This holistic approach creates a unified plan for building a robust learning culture within organisations, aligning learning initiatives with big-picture business objectives. 

We’ve crafted learning experiences across the full spectrum of health and community sectors:

• Mental health – From LGBTQIA+ eLearning to comprehensive discrimination programs
• Cultural awareness – Custom programs like “Acknowledge This!” on delivering authentic Acknowledgements of Country and numerous Aboriginal and Torres Strait Islander cultural awareness courses
• Healthcare professional development – Specialised training for nurses, GPs, occupational therapists, and clinicians across various health disciplines
• Disability support – NDIS applications, self-advocacy programs like “Nothing Without Me,” and autism support resources through Autism CRC
• Public health initiatives – From smoking cessation programs for pregnant women (iSISTAQUIT) to the World Health Organization’s contact tracing epidemiology courses

Whether you need bite-sized eLearning or immersive workshops, we’ve likely designed something similar to what you’re envisioning.

We build accuracy into every step of our process:

1. During initial discovery, we map available resources – from policies and procedures to clinical guidelines – and identify the right subject matter experts (SMEs) to partner with.
2. In the design phase, we collaborate with these experts to confirm structure, flow, and high-level topics before any detailed content development begins.
3. Throughout development, SMEs review our work to ensure scenarios mirror situations learners will actually encounter, provide authentic anecdotes from their practice, suggest powerful metaphors that illuminate complex concepts, and help craft nuanced assessment questions that challenge learners beyond obvious answers – complete with feedback that addresses common misconceptions they see in real practice.

This systematic approach guarantees content that’s not just technically accurate but also practically relevant to real-world health contexts.

We transform complex health concepts into learning that clicks by:

• Breaking down technical processes into clear, logical sequences with visual supports
• Translating medical jargon into plain language without losing scientific accuracy
• Creating scenario-based learning that places technical information in real-world contexts
• Developing custom graphics that visualise invisible processes – from disease progression to physiological changes

We’ve applied these techniques in projects like Macular Disease Foundation Australia’s eLearning series and Queensland Health’s systems training, creating learning that technical and non-technical audiences actually want to engage with.

Cultural sensitivity isn’t an afterthought – it’s woven into our process:

• We collaborate with cultural advisors throughout development, as we did with Coongan’s cultural awareness program
• We incorporate the 8 Aboriginal Ways of Learning into Indigenous education
• We design with cultural safety principles at the forefront, evidenced in our work with Aboriginal and Torres Strait Islander communities through iSISTAQUIT
• We incorporate authentic voices and perspectives, ensuring materials reflect lived experiences
• We test extensively with target communities before finalising content

This approach has served us well in projects like AIATSIS’s cultural awareness eLearning for teachers and Multicultural NSW’s resources for supporting newly arrived refugees.

Tackling sensitive subjects is one of our strengths. Our approach:

• Creating psychologically safe learning environments through thoughtful design choices
• Incorporating trauma-informed principles in both content and delivery methods
• Providing appropriate framing and support resources
• Using scenario-based learning to explore nuanced situations

Our work with Women Up North Housing on reducing sexual violence and the Department of Justice on high-security unit induction demonstrates our ability to address challenging topics with the care and expertise they require.

We design for long-term impact by:

• Creating embedding activities that reinforce key concepts over time
• Developing practice tools that bridge learning to application
• Building in reflection points and application exercises that cement understanding
• Designing blended solutions that combine digital and face-to-face components for maximum retention