Industries → Government

Learning the public sector can rely on.

We design learning that helps government teams deliver with clarity, confidence and consistency across departments, disciplines and communities.

char 10 edited
20+
Years designing learning
450+
Programs shipped
230+
Enterprise clients
5.0★
Google reviews

Government eLearning at a glance

Who we work withCouncils, departments and agencies

From City of Melton and City of Monash to NSW DPI, AIATSIS and Queensland Rail, plus government-owned utilities.

What we deliver mosteLearning and inductions

eLearning in Rise 360, Chameleon Creator and HTML, plus blended inductions and accredited training materials.

Government projects80+ projects

For more than 40 councils, departments and agencies.

StandardsWCAG 2.2 AA

Your whole workforce can take part, including screen reader and caption users. Every course passes our quality assurance and ships as SCORM, xAPI or HTML, tested where your people will use it.

How to buyDirect, from an Australian small business

Big enough to do it. Small enough to nail it. Back a local business that delivers for councils, departments and agencies across Australia.

We design learning that helps government teams deliver with clarity, confidence and consistency across departments, disciplines and communities. From high-security units to marine science labs, from environmental compliance to LGBTIQA+ inclusion, we’ve worked with local, state, federal and international government agencies to create learning that moves people to act. We know the challenges: high expectations, multiple stakeholders, strict standards and stretched teams. We bring the structure, energy and know-how to get the learning done right. How we support government teams:

  • Translate policy and legislation into practical learning
  • Build onboarding programs for large, diverse workforces
  • Design courses that meet accessibility and inclusion standards
  • Deliver cultural capability, risk, data and systems training
  • Support health, justice, education and environment portfolios
  • Blend eLearning with job aids, facilitator kits and comms
  • Align programs with national frameworks and capability models
  • Build learning that performs under audit and scales across regions
What we deliver

The full menu for the public sector

Pick one dish or the full menu, each made to order for how your agency works. Want a taste? Our showcase has demos you can try.

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Compliance and regulatory training

Training that turns a law, policy or code of conduct into what staff do on the job.

Like the Gender Impact Assessment training for City of Melton.

Our compliance training
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Onboarding and inductions

Programs that get new starters safe, connected and productive in their first weeks.

Like the corporate and interpreter inductions for Multicultural NSW.

Our inductions
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Inclusion and cultural safety

Training that builds respect, inclusion and cultural capability across your workforce.

Like the research ethics course for AIATSIS.

Our inclusion training
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Learning strategy and templates

A plan for how your organisation learns, plus templates and guides your own team can build with.

Like the eLearning templates and team guide for VACCHO. We also trained the design teams at the ATO, TAFE NSW and the Victorian Academy of Teaching and Leadership.

Our strategy work
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Software simulations

Step-by-step practice in a new system, so people are confident before they use it for real.

Like the interactive Planview tutorials for Horizon Power.

Our simulations
Recent projects

Recent government projects.

We’ve worked across more than 20 departments, councils and agencies, delivering learning that supports policy, reform, and frontline services. Projects include:

  • NSW DPI — Emergency animal disease response, and foot-and-mouth and lumpy skin disease surveillance, with QRGs on tracing and movement controls
  • Marine Strandings — Marine strandings response learning map and priority modules
  • Department of Education WA — Fetal Alcohol Spectrum Disorder: strategies for effective educators, online module and SCORM
  • Workplace Injury Commission (Vic) — Compliance eLearn suite
  • AIATSIS — Core Cultural Learning, Core Ethics and culturally responsive teaching, with scripts and video
  • Australian Taxation Office — Instructional Design Essentials: launch workshop facilitator guide, ADDIE toolkit, learning architecture, job aids, QRGs and SCORM
  • Office of the Victorian Information Commissioner — Administering the FOI Act (modules 1 to 4), core and advanced exemptions, and the Privacy and Data Protection Act
  • Multicultural NSW — Interpreters and translators, corporate induction with a manager QRG, and the NSW Settlement Strategy mentee guide
  • NSW Ageing and Disability Commission — Responding to abuse of older people and adults with disability: four modules, summary booklets, fact sheets and reflective practice resources
  • DCCEEW and NSW Treasury — Climate risk modules on the governance, strategy, risk management and metrics and targets pillars, with SCORM
  • Youth Justice NSW — Bail supervision and remand intervention training, learning design strategy and a bail training package
  • Corrections Victoria — Barwon induction and all-sites mandatory modules
  • City of Adelaide — Disability access and inclusion eLearning plus a SharePoint resource hub covering easy read, universal design, accessible events and inclusive customer service
  • City of Monash — LGBTIQA+ inclusion eLearning, and the Preventing Violence Against Women module
  • Seqwater — Apprentice, trainee and water treatment plant operator programs, supervisor orientation checklist and the graduate accountant booklet
  • Southern Metropolitan Cemeteries Trust – Equipment safety and grave safety, burials induction, the toolbox series, CX induction and the ‘Elevate’ train-the-trainer, PeopleStreme, Urbanise and Log It system training
  • Queensland Health – Voluntary assisted dying and clinical system simulations 
  • IPWEA — Local government roads and public works: phase 1 report, revised course outline and participant workbook
  • VLSB+C — Vicarious trauma eLearning for the Victorian Legal Services Board and Commissioner, with storyboard, QRG and evaluation strategy
  • Victorian DJSIR — Psychosocial risk microlearns on low autonomy and low trust, and unreasonable time pressure, with video scripts
  • Austroads — National Heavy Vehicle Driver Competency Framework: LR, MR, HR and HC trainer guides, classroom slides, in-class assessments, test and trial plan and an independent report
  • NDIS — Data literacy eLearning with chart descriptors and an APS data literacy guide, and a DCOP quick reference guide
  • World Health Organization – Contact tracing — modules and animation storyboard for GOARN
  • PHRN — Data linkage training: four phases with reports and infosheets
  • Metropolitan Memorial Parks — WHS e-form rollout with posters, fact sheet, SOP template and toolbox talk leader guide; finance system tutorials and workbook; ID strategy and toolbox

We also design reusable learning strategies, editable templates, and internal toolkits, so your team can deliver confidently well beyond the initial rollout.

Who we work with

Government teams who don’t settle for boring training.

Word on the street
Engaging, beautifully designed, and delivered with care—Hungry Minds exceeded expectations.
Byron Kwong
Safety, Wellbeing and Injury Management Leader · Energy Australia
Our team

The Goldilocks team

Big enough to do it. Small enough to nail it.

We’re the ‘just right’ team to work with organisations of all sizes, across all industries. Count on us for deep and broad expertise with a side of personable service. Our core team of 14 works with more than 20 consultants, so we can put together the right crew for your project.

BiancaMichaelBecTarshNicoleOliviaTaraNaomiClaireAnthonyLaraAneetaDanielTashia
HM001 FA Character 07.Goldilocks e1710476237527
Not sure where to start?

Tell us about your project. We’ll nut out a solution.

Jump on a quick call and we'll shape a proposal tailored to you.

FAQs

Questions, answered.

The things people ask us most. Got something else? We're happy to chat.

Ask a question
We don’t do cookie-cutter click-throughs. Our eLearning is alive – built with story-led scenarios, polished visuals, and interactive challenges that make people think. More importantly, it gives learners the insights, skills, and tools to actually change behaviour, not just finish a module and forget it.
We design learning across all levels of government – local, state and federal. That includes onboarding, compliance, policy training, systems rollouts, behaviour change, health and safety, diversity and inclusion, and professional capability programs.
Yes. We’ve translated complex frameworks and government policies into learning that’s clear, engaging and ready to apply. We work closely with your SMEs to make sure the message is right, and design learning that your people can implement straight away.
We design content to scale across roles, regions and time zones. That includes self-paced eLearning, microlearning, facilitator resources, job aids and comms. Teams can complete training around operational needs, without heavy disruption.
Yes. We’ve created onboarding for agencies with thousands of employees. Programs are role-based, flexible and easy to update. We also provide toolkits, templates and internal handover support.
We use task-based learning, visual tools and relatable scenarios to hold attention and build confidence. Our goal is to help people apply what they learn in their work, not scroll through another set of policy slides.
Yes. We design learning that meets WCAG 2.2 accessibility guidelines and internal standards. We also align content to capability frameworks and governance models as required.
Yes. We’ve developed learning on culturally responsive practice, LGBTIQA+ inclusion, anti-discrimination, and working with diverse communities. We work with stakeholders to ensure content is accurate, respectful and fit for purpose.
We build learning in authoring tools like Rise 360, Storyline 360 and Chameleon Creator. Content can be published to SCORM, xAPI, HTML5 or whatever format your LMS requires. We hand over editable source files and provide training so your team can make updates with confidence.
Yes. We’ve delivered instructional design training, created strategy tools, and built reusable templates for internal teams. We provide editable content and training handovers so your team can own the program long term.
We draw on the ADDIE model of instructional design to guide our process. We start with a clear scope and agreed timelines. Our process is built around staged content reviews, so you can gather feedback across SMEs, compliance, legal and comms without slowing down delivery.